Step-By-Step

Launch Cisco AnyConnect

1. In the System Tray, click on the Cisco AnyConnect icon.

   1. Hint: You may need to expose additional icons by clicking the up arrow in the System Tray

   2. Open

      

Logging In To VPN

2. After clicking / launching Cisco AnyConnect from the System tray, click Connect then follow the prompts.

   1. Open

      

   2.  

Upgrade Cisco AnyConnect (if prompted)

1. If prompted, upgrade the software

2. Follow the on-screen instructions

3. The software will likely suggest to restart your PC after completing the upgrade

4. Make sure to do that or you will run into issues.

Known Issues & Errors:

Authentication failed

1. Notify TSU as this is a rights issue

   1.  

Any other issues?

1. Most other issues are resolved by restarting your PC

2. Otherwise contact TSU by email ad4-helpdesk@nycourts.gov