Appellate Division Employee IT Service Desk Portal: First Time Sign-in
Appellate Division Employees may create or view the status of their Helpdesk Requests using the Fourth Department IT Service Desk Portal. This document will explain the step-by-step procedure for signing into your account for the first time.
Is this required? No
You may send in help requests via email to ad4-helpdesk@nycourts.gov and you will receive replies from the service desk technician via email.
It is recommended, here is why:
Ability to receive file attachments and large images from the Service Desk.
Ability to raise a new request and provide targeted information to get your issue resolved more quickly.
Ability to view the status of all current requests you have pending or are a party to.
Ability to lookup prior service request history.
Here is how to get started:
1. Make a Help Request…
2. Enter your @nycourts.gov Email Address, then click [ Next ]…
3. Click [ Continue with Atlassian account ] …
If this button does not appear, please contact the Service Desk.
4. Click [ Microsoft ] …
5. Choose or Enter Email…
If your 'Courts' email is shown, select it; otherwise, choose 'User another account' and type your full 'Courts' email address.
6. Click [ Accept ] to Approve the Permissions Requested…
7. Verify Email
8. If prompted, Skip Questions…
9. Success! You should now be in Jira Cloud and able to view your ticket(s)